A business support employee takes care of many mundane tasks and office duties for his company. Support staff are also commonly known as administrative assistants, secretaries or clerks. They perform a wide range of duties to keep their employers running smoothly, such as greeting customers, taking calls, typing documents and taking messages, and answering phones. These people are also responsible for answering the fax machine, answering the intercom, filing and retrieving paperwork, and answering the telephone. Many support staff are also responsible for booking office hours, purchasing supplies and equipment, and organizing office programs and policies.
Office administrators help keep businesses organized. They are responsible for making sure that employees have access to the proper equipment and that the right information is given to them for each activity. Administrative assistants are also responsible for making sure that the company’s policies and procedures are properly followed at all times. Some office clerks will actually schedule meetings with customers and conduct training sessions for new employees. They may also make sure that the equipment that is needed is procured.
Some other support workers require specialized training in order to perform their job duties. Document clerk duties may include entering information into various software programs in an organized manner. Computer clerks may need to be trained in different computer programs in order to perform their job. Printed document clerks may need to know how to handle high-security and sensitive documents. Other support workers may need specialized training in order to perform their job duties.
One service provider that focuses on offering specialized software service to businesses involves computer support workers who can assist with the PC repair and maintenance, and help resolve hardware issues. Another specialty area is in order management, which involves creating and monitoring work processes in order to provide customer satisfaction. Computer support workers can also assist with database administration in order to optimize service delivery.
Service providers can also offer services in fulfillment management, where they assist with e-commerce and order management. In order to become effective in these areas of expertise, it is important to have a thorough understanding of the clientele. An online vendor can offer a wide range of capabilities, but in order to grow and excel in either of these business management specialties, a business owner needs to be an expert on the products the vendor is providing. For example, it would be senseless to become an expert in electronic billing if the vendor you’re working with doesn’t provide e-billing. If the product management task requires a comprehensive understanding of the products, then a business owner will also need to have training and certification specific to the products.
The secretarial services industry has its own unique set of tasks and responsibilities. Some secretarial services require a person to not only be skilled in the typing skills necessary to perform the job, but to be proficient in the English language as well. This combination of typing, grammar, and the ability to speak and understand the language in combination with the ability to type efficiently, makes the secretarial services industry one of the most bilingual workforces in the world. Learning the majority of your secretarial services career training in the same way as the rest of business support services is the best way to ensure job success.